FAQ

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what's in a bundle?

3-4, 5-6, or 7-8 thrifted pieces depending on the size you pick

tops, bottoms, outerwear, and hats/accessories each count as one item

i do men's and women's

tell me your sizes, style, and what you love (or never wear) when you order and i'll thrift around it

everything is vintage or secondhand, so expect normal signs of wear

i can't promise specific items or brands, since i'm thrifting them

how does ordering work?

pick a size and customize your order

choose a mystery bundle, or ask me to check in as i curate (i'll reach out by email)

want to send one as a gift? order with your recipient's sizes and style, and ship it to them at checkout

where and how fast do you ship?

bundles ship within 1-4 weeks of ordering, with tracking

shipping to: the united states, canada, australia, new zealand, japan, hong kong, and singapore

hoping to add next: the uk, europe, and south korea

want your country added? email hello@getlostthrifting.com and tell me where you're located, it helps me decide where to go next

some countries restrict secondhand clothing imports, so i can't ship everywhere

international orders: customs fees and import taxes aren't included in your total and are paid by you to the carrier at delivery.

can i return, exchange, or cancel?

all bundles are final sale, since each one is thrifted just for you, so please double-check your sizes before you order

you can cancel or change your answers within 24 hours of ordering, before i start thrifting

if your package arrives damaged or never shows up, message me within 7 days of delivery at hello@getlostthrifting.com with your order number and photos, and i'll work it out with you

refused or unclaimed international packages aren't refundable

how do i find out about the next drop?

frequent updates are posted on instagram and tiktok @getlostthrifting

or join the email list at the bottom of the home page!

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